Page 5 - Procesos de reservaciones

RESERVAS INDIVIDUALES (INGLÉS)

• Reservations made with a flexible policy can be modified or cancelled 3 days prior to arrival date and 7 days

prior for High Season (Holy Week, Flower Festival and New Years).

• If you cancel outside of this window, you don't show up or leave before your check out date, the total amount

of the reservation will be charged and no refunds will be given.

• There will be a 10% administrative fee on approved refunds. If your payment has been issued an invoice, an

additional 22% of taxes cannot be refunded.

• Reservations made with a Non Refundable rate CANNOT BE CANCELLED OR MODIFIED and don't have refunds.

• It is the client's responsibility to inform the hotel on writing about any changes on their reservation with a

minimum of 3 days before arrival. Your request won't be valid until you have received a written confirmation

from the hotel.

• Changes on reservations won't be accepted at check-in.

• Once you have entered your room there won't be any refunds, no matter how many hours the room is used.

• The hotel is not responsible for flight changes or cancellations, the reservation will keep the original dates if

we are not informed 3 days in advance.

• The hotel will honor the original reservation with the number of people confirmed, if someone in your

reservation doesn't show up, the hotel won't make any type or refund or compensation.

• IF YOUR RESERVATION WAS MADE THROUGH AN EXTERNAL WEBSITE, YOUR MODIFICATION OR

CANCELLATION MUST BE MADE THE SAME WAY. THE HOTEL IS NOT RESPONSIBLE FOR OTHER WEBSITE'S

RESPONSE TIME .

• These policies are subject to changes for High Season and group reservations.